In the last couple of months, we’ve had some very bad experiences as a gaming community. There was the abysmal Aliens: Colonial Marines that left gamers and fans of the Aliens franchise dissatisfied at best and angry at worst. The SimCity launch was a disaster of the highest proportion. It was probably worse than the Diablo III launch since EA and Maxis couldn’t be bothered to plan for a worst case scenario that we all saw coming. While, not a major issue, Tomb Raider had some serious issues on certain NVIDIA graphics cards.
The problem is that, unlike customers of most products, you have virtually no rights as a customer of the video games industry. Have you ever read the terms of service that you agreed to for digital distributors like Steam and Origin? If you have, you should ask yourself why you would ever buy a game from these people.